Refund policy

Effective Date: June 26, 2026

At ALLTIME, customer satisfaction is our priority. If you receive a product that is damaged, defective, incorrect, or incomplete, we're here to help.

Please read our Return & Refund Policy carefully before placing an order.

Return Request Window

Customers must raise a return or replacement request within 48 hours of the product being marked as delivered.

Requests submitted after 48 hours from delivery will not be eligible for return, replacement, or refund.

Eligible Return & Replacement Reasons

1. Wrong Product Received

If you receive a product different from what you ordered, you are eligible for:

  • Return
  • Full Refund

2. Damaged or Defective Product

If the product is received in a damaged or defective condition, ALLTIME will:

  • Verify the issue based on the proof submitted.
  • Arrange a replacement of the same product.
  • Re-ship the replacement to the original shipping address, subject to product availability.

If the product is unavailable, a full refund will be initiated.

3. Partial Missing Product

If any item from your order is missing upon delivery:

  • The missing product(s) will be shipped to the same delivery address after verification.

Proof Required for Return or Replacement

To process your request, you must email our support team with the following:

  1. A clear photograph of the shipping label showing the AWB/Tracking Number.
  2. Clear photographs of the received product showing the issue.

Failure to provide valid proof may result in rejection of the request.

How to Raise a Return Request

Please email your return or replacement request within 48 hours of delivery.

Email: Contact@alltimecart.com

Include:

  • AWB / Tracking Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Return/Replacement
  • Required photographs mentioned above

Refund Timeline

Once the returned shipment has been successfully picked up and verified:

  • Refunds will be processed within 3–5 business days.

The refund will be credited to the original payment method used while placing the order.

For Cash on Delivery (COD) orders, our support team will contact you to collect your bank account details for processing the refund.

Product Availability

If a replacement product is unavailable due to stock limitations:

  • The replacement request will automatically be converted into a refund request.
  • The customer will be informed via their registered email address.
  • The refund will be processed within the applicable timeline.

Non-Returnable Situations

Returns or replacements may not be accepted if:

  • The request is raised after 48 hours from delivery.
  • Required proof is not provided.
  • The product has been used, damaged by the customer, altered, or is missing original packaging/accessories.
  • The issue does not fall under the eligible return conditions mentioned above.

Pricing & Product Information Disclaimer

While we strive to ensure that all product information, pricing, images, and descriptions are accurate, errors may occasionally occur.

In the event that a product is listed with an incorrect price or incorrect product information due to a technical or human error, ALLTIME reserves the right to:

  • Contact the customer for further instructions, or
  • Cancel the order at its sole discretion.

If payment has already been received for such an order, the full amount paid will be refunded through the original payment method.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

ALLTIME Customer Support

Email: Contact@alltimecart.com

We are committed to resolving your concerns as quickly as possible.

Thank you for shopping with ALLTIME.